- DEFINITIONS
1.1. Civil Code: Act No. 40/1964 Coll. Civil Code as amended by later legal regulations.
1.2. Consumer Protection Act: Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts.
1.3. Guesthouse: the commercial company Penzión Meridiana s.r.o., with its registered office at: Zámok a okolie 1774/ 3B, 972 01 Bojnice, Company ID: 52 030 717, registered in the Commercial Register of the District Court Trenčín, section: Sa, file number: 37277/R, which operates Penzión Meridiana at the address: Prievidzská cesta 55, 972 01 Bojnice.
Contact details of the guesthouse:
Tel. No.: +421910609900
E-mail: recepcia@meridianabojnice.sk
IBAN: SK05 0200 0000 0040 2945 7651
1.4. Contract: (1) Accommodation contract concluded pursuant to the provisions of Section 754 of the Civil Code between the Pension, as the accommodation provider, on the one hand, and the Customer, as the accommodated person, on the other hand; (2) or another contract whose purpose is identical or similar. These General Business Terms and Conditions of Penzión Meridiana for Accommodation (hereinafter referred to as “GTC”) are an integral part of the Contract.
1.5. Consumer: a natural person who, in connection with the Contract pursuant to point 1.4. GTC, the obligation arising from it or in business practice, is not acting within the scope of his business activity or profession.
1.6. Customer: a person who concludes a Contract pursuant to point 1.4. of the GTC with the Guesthouse, including the Consumer.
1.7. Room: hotel organizational units intended for the temporary provision of accommodation services. Rooms are divided into several categories depending on the price of accommodation.
1.8. Accommodation: services (in particular, the provision of a Room for temporary use) provided on the basis of a Contract pursuant to point 1.4. of the GTC concluded between the Customer and the Guesthouse.
1.9. Accommodation Price: price stated in euros (€) including value added tax (VAT), which does not include local accommodation tax. It consists of (1) a deposit for the price of Accommodation; and (2) a supplement for the price of Accommodation. The deposit for the price of Accommodation is included in the price of Accommodation.
Expressed mathematically:
advance for the price of Accommodation + supplement for the price of Accommodation = Price of Accommodation.
The rate of accommodation tax, or rather its amount, is determined in the generally binding regulation of the city of Bojnice.
- RESERVATION OF ACCOMMODATION AND CONCLUSION OF THE CONTRACT
2.1. The Customer can reserve the Accommodation:
(1) online on the Pension’s website available HERE https://meridianabojnice.sk/en/accommodation-reservation/;
(2) by telephone; The Customer will be referred to the online reservation,
(3) by email;
Concluding the contract online or by email is the conclusion of a distance contract.
2.2. Online reservation:
A valid Online reservation will only occur if all required information in the reservation form is properly filled in and subsequently sent. The Customer has the right to cancel the reservation until receiving the email confirming the reservation from the Pension.
2.3. Conclusion of the contract
The contract is concluded upon receipt of an e-mail to the Client confirming the reservation by the Guesthouse (hereinafter referred to as the “reservation confirmation”). For the avoidance of doubt: the Contract is not concluded between the time the Client sends the reservation and its confirmation by the Guesthouse; during this time the Guesthouse checks the available room capacities.
The reservation confirmation contains the following data:
(1) identification data of the Client specified in the reservation;
(2) contact data of the Client specified in the reservation;
(3) room category;
(4) number of accommodated persons;
(5) price of the Accommodation (excluding local accommodation fees);
(6) maturity date of the Accommodation price;
(7) length of the Accommodation; date of arrival and date of departure of the Client;
(8) amount of the Accommodation price deposit;
(9) maturity date of the Accommodation price deposit;
(10) payment data Pension.
2.4 Conclusion of the contract in another way
The accommodation contract can also be concluded in writing in paper or electronic form based on an individual agreement of the Contracting Parties.
- ACCOMMODATION PRICE
3.1. Prices for accommodation are listed in the “PRICE LIST” section on the Pension’s website https://meridianabojnice.sk/cennik/. All prices are listed with VAT. The prices listed are non-binding and are for informational purposes only.
3.2. The binding price for accommodation will be announced in the booking confirmation.
3.3. If the price of the Accommodation in the booking confirmation is not the same as the price determined according to the price list on the Pension’s website (hereinafter referred to as “deviating price agreement upon booking confirmation”), the Customer has the right to withdraw from the Contract within 5 calendar days from the date of receipt of the booking confirmation.
3.4. The Customer is obliged to pay the deposit for the Accommodation within the due date; if he fails to do so, the Guesthouse is entitled to withdraw from the Contract.
- CHECK – IN & CHECK – OUT
4.1. The Customer may check into the Room on the day of arrival (according to the booking confirmation) from 3:00 p.m.
4.2. The Customer is obliged to vacate and vacate the Rooms, or clean them, on the day of departure (according to the booking) by 10:00 a.m. In case of failure to comply with this obligation, the Guesthouse is entitled to pay a contractual penalty in the amount specified in the price list on the Guesthouse’s website as the item “Late check – out /each started hour/”
- WITHDRAWAL FROM THE CONTRACT AND CANCELLATION OF THE RESERVATION
5.1. The Customer is entitled to withdraw from the Contract for reasons pursuant to point 3.3. GTC (deviating price agreement upon confirmation of the reservation) without paying a termination fee.
5.2. CANCELLATION OF THE RESERVATION
The Customer is always entitled to withdraw from the Contract without giving a reason by paying a termination fee (hereinafter referred to as “reservation cancellation”).
When withdrawing from the Contract eight (8) or more days before the date of arrival at the accommodation, the Customer may withdraw without giving a reason and paying a termination fee. This does not affect the right of the Pension to compensation for damage pursuant to Section 759, paragraph 1 of the Civil Code.
5.2.1. By paying the termination fee, the Customer may withdraw from the Contract even if the price of the Accommodation or the advance payment for the Accommodation price has already been paid.
5.2.2. The amount of the termination fee when canceling a reservation within 7 days or less before the date of arrival at the accommodation represents 100% of the advance payment for the accommodation price.
5.2.3. If the price of the Accommodation or the advance payment for the Accommodation price has already been paid by the Customer, the Customer confirms the right of the Guesthouse to offset the termination fee with the advance payment for the Accommodation price. Otherwise, the Guesthouse is obliged to return the payments received for the accommodation within 5 working days.
5.2.4. If the advance payment for the Accommodation price has not yet been paid by the Customer, the Contract is terminated and the effects of the cancellation of the reservation will only occur on the day the termination fee is paid to the Guesthouse. The termination fee is paid on the day the amount is credited to the Guesthouse’s account at a financial institution.
5.2.5. Upon receipt of the cancellation of the reservation, the Pension shall inform the Client without undue delay of the amount of the cancellation fee and the payment details.
A sample cancellation form is included in Annex No. 1 of the GTC.
5.3. The Consumer is not entitled to withdraw from the Contract pursuant to the provisions of Section 19, Paragraph 1, Letter l) of the Consumer Protection Act in the event of a distance contract.
The Consumer may withdraw from the Contract before the expiry of the agreed period pursuant to Section 759, Paragraph 1 of the Civil Code; the Consumer is obliged to compensate the damage incurred by the Pension by premature cancellation of the accommodation only if the accommodation provider could not have prevented the damage. In case of doubts about the amount of damage, a rebuttable presumption shall apply that the damage is compensated by the cancellation fee pursuant to Article 5.2 of this Contract.
5.4. The Pension is entitled to withdraw from the Contract:
5.4.1. If the Client is in default with any payment (financial performance towards the Guesthouse), in particular (but not exclusively) with the payment of the advance payment of the Accommodation price, the additional payment of the Accommodation price or the Accommodation Price;
5.4.2. Due to the Impossibility of performance caused by force majeure;
5.4.3. Due to necessary repairs, reconstruction or due to the impossibility of providing sufficiently high-quality Accommodation;
5.4.4. In case of breach of obligations arising from the Accommodation Regulations and for other reasons pursuant to Section 759, paragraph 2 of the Civil Code.
5.5. In the event of withdrawal from the Contract pursuant to points 5.4.2. and 5.4.3. of the Guesthouse GTC:
5.5.1. Provide the Customer with alternative Accommodation at a distance of no more than 25 km from the address of the Guesthouse of comparable quality and on the same date; or
5.5.2. Provide the Customer with Accommodation on an alternative date (according to the agreement with the Customer, the terms of which the Customer must agree to) with a discount on the Accommodation Price; or
5.5.3. Return the Accommodation Price to the Customer in the amount that the Customer has already paid to the Guesthouse.
The preferential sequence of choice between claims under points 5.5.1 to 5.5.3 is expressed in their order, i.e. primarily proceed according to point 5.5.1 of the GTC and if that is not possible, proceed according to 5.5.2 of the GTC. If the Customer does not agree to the alternative performance according to point 5.5.1 or 5.5.2 of the GTC, proceed according to point 5.5.3 of the GTC.
5.6. The contracting parties have agreed that any mutual claims may also be offset by a unilateral expression of will by one of the contracting parties.
- DELIVERY
6.1. Any documents that require these GTC are delivered to the Customer primarily to the e-mail address specified in the reservation form or in the reservation confirmation.
6.2. The Customer delivers documents (e.g. e-mail reservation, exercise of the right to liability for defects in the Accommodation, withdrawal from the contract, submission of a request for correction or other initiative) to the Pension at (1) the e-mail address specified on the Pension’s website, or (2) the Pension’s address, or (3) the address of the Pension’s registered office. This provision does not limit the Consumer’s right to exercise his rights orally in cases permitted by law.
- EXERCISE OF RIGHTS FROM LIABILITY FOR DEFECTS AND OTHER CLAIMS
7.1. In the event that the Customer discovers damage to the Room or its defects, or other deficiencies in the services that belong to the Accommodation, he is obliged to immediately notify the Pension (complaint). The Customer has the right to exercise rights from liability for defects of the Accommodation.
7.2. According to Act No. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments and supplements to certain acts, the Consumer has the right to submit a request for redress to the Pension if a dispute arises between the Consumer and the Pension from the exercise of rights from liability for defects or if the Consumer believes that the Pension has violated other rights of the Consumer.
7.3. The consumer has the right to submit a proposal to initiate alternative dispute resolution to an alternative dispute resolution entity if the Pension has responded negatively to the request under point 7.2. of the GTC or has not responded to it within 30 days from the date of its sending.
7.4. The competent entity for alternative dispute resolution with the Pension is a) the Slovak Trade Inspection, which can be contacted for the above purpose at the address Slovak Trade Inspection, Central Inspectorate, Department for International Relations and Alternative Resolution of Consumer Disputes, Bajkalská 21/A, p. p. 29, 827 99 Bratislava or electronically to ars@soi.sk or adr@soi.sk or b) another relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list of authorized entities is available at https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.
The consumer has the right to choose which of the listed alternative dispute resolution entities to contact.
The consumer may use the online alternative dispute resolution platform, which is available at http://ec.europa.eu/consumers/odr/index_en.htm, to submit a proposal for an alternative resolution of his consumer dispute. Submission of complaints through this platform will be closed on March 20, 2025.
More information on alternative dispute resolution for consumer disputes can be found at the website of the Slovak Trade Inspection:
http://www.soi.sk/sk/Alternativne-riesenie-spotrebitelskych-sporov.soi.
- FINAL PROVISIONS
8.1. By sending the reservation form and concluding the Contract, the Client agrees to the Accommodation Rules and Complaints Rules and the Personal Data Protection Principles available on the website https://meridianabojnice.sk/ and undertakes to comply with them.
8.2. The Contract is concluded for a fixed period, namely until the date of termination of the accommodation. Claims arising from the Contract (e.g. compensation for damage) remain preserved even after its termination.
8.3. Individual agreements of the contracting parties take precedence over the provisions of the GTC.
8.4. Rights and obligations not regulated by the GTC are governed by the relevant generally binding legal regulations.
8.5. The Client agrees to the processing of personal data for the purposes of accommodation, promotion of the Guesthouse and the camera system (see the principles of personal data protection).
8.6. The GTC shall enter into force on 12.02.2025.
In Bojnice, on 12.02.2025.
SAMPLE OF CANCELLATION OF RESERVATION
Title, First Name, Last Name/ Business Name of the Customer
Street No.
Postal Code Municipality / City
Penzión Meridiana s.r.o.,
Castle and Surroundings 1774/ 3B
972 01 Bojnice
E-mail: recepcia@meridianabojnice.sk
Delivery address:
Prievidzská cesta 55
972 01 Bojnice.
In _______________, on _______________
CANCELLATION OF RESERVATION
I hereby withdraw from the accommodation contract, or cancel the reservation according to point 5.2 of the GTC.
Number reservation:
Date of stay:
First name Last name /
Business name
of the customer
